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Our Services

Support & Maintenance

24/7 monitoring, proactive maintenance, and rapid response to keep your systems always on.

24/7 System Monitoring
Bug Fixes & Patches
Performance Tuning
Security Updates
What We Offer

Everything You Need in Support & Maintenance

24/7 Monitoring

Round-the-clock uptime monitoring with instant alerts and automated incident response.

Bug Fixes

Rapid triage and resolution of production bugs — SLA-backed response times.

Security Patching

Regular dependency updates, vulnerability patching, and security hardening.

Performance Tuning

Ongoing database optimisation, caching improvements, and load testing.

Version Upgrades

Managed framework and platform upgrades to keep your stack current and secure.

Reporting

Monthly health reports covering uptime, incidents, performance metrics, and recommendations.

How We Work

Our Delivery Process

01

Onboarding

We audit your system, set up monitoring tools, and document your architecture and runbooks.

02

SLA Agreement

We agree on response times, escalation paths, and maintenance windows.

03

Active Monitoring

Automated monitoring runs 24/7. Our team is alerted before your users notice issues.

04

Incident Response

On-call engineers respond within SLA, diagnose, and resolve — with full post-mortems.

05

Monthly Review

We share a health report and discuss upcoming improvements and risks.

Technologies

Tools & Tech Stack

Datadog New Relic Prometheus Grafana PagerDuty AWS CloudWatch Sentry Uptime Robot Nginx Linux Docker
FAQ

Common Questions

What are your SLA response times?

Critical issues: 1 hour. High: 4 hours. Medium: 24 hours. Low: 72 hours.

Do you support applications you did not build?

Yes — we onboard existing applications after a thorough audit.

What is included in the monthly report?

Uptime stats, incident log, performance trends, security scan results, and recommendations.

Can we scale the support plan up or down?

Yes — plans are flexible and can be adjusted monthly.

Ready to Get Started?

Let's talk about your project. Free consultation, no commitment.

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